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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Jul 22, 2019

In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. 

Kevin shares the different DiSC personalities and what he’s seen so far for each position. 

  • Dominance: managers and dentists
  • Influence: RDHs
  • Steadiness: dental assistants
  • Compliance: a mix but more clinical

Teresa recalls a recent class in which the audience was very clued into the generational differences and had questions about the infamous Queen Bee personality. We give you some solutions in case you find yourself in these situations. The real tip is to make sure your environment doesn’t foster this type of character.

Items of note: 

  • We will be holding team events around the country in 2020. We’re staying out of the big cities though. Why? One reason is to find new strains of bacon. We love bacon. Stay tuned for dates/cities!
  • Kevin’s watch list includes the new Spider-man: Far From Home and Yesterday. Can you imagine a world without the Beatles?  
  • Teresa recommends Dark on Netflix but you’ll need a character guide. It’s not a simple series.
  • We discuss the infamous Fonzy Jumping the Shark episode of Happy Days. Yes, we’re dating ourselves but it’s relevant – we promise! 
  • Fat Thor and Skinny Thor – thoughts? 

 

Thanks for listening! If you haven’t already, please consider subscribing to the podcast. 

Odyssey Management – Teresa’s site and newsletter

Teresa’s Instagram: treeduncan

IgniteDA – Kevin’s company and newsletter

Kevin’s Instagram: kgh23