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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Jan 13, 2020

Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’ Lori Doughty

But we’re not just trying to scare you. The...


Dec 17, 2019

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about:

  • Patient trust is directly tied to financial honesty
  • How Lisa brought her treatment planning philosophy to...


Dec 11, 2019

The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! 

Register using this link

If you like this podcast feel free to vote for me on this poll of the Best Dental Podcasts:

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Nov 21, 2019

Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. 

This is a story...


Nov 7, 2019

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues.

  1. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild....