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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Nov 7, 2019

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues.

  1. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild....


Oct 17, 2019

I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net.

Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?)....


Oct 3, 2019

After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications?

Going paperless is unavoidable in today’s modern practice. Dayna walks us...


Aug 21, 2019

Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about:

  • How documenting processes save him so much time. Teams change but how we...


Aug 6, 2019

Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around:

  • Paper appointment books...