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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Aug 6, 2019

Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around:

  • Paper appointment books...


Jul 22, 2019

In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. 

Kevin shares the different DiSC personalities and what...


Jun 11, 2019

My guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, receivables and why ethics is an issue today. Susan is a prolific author and sought-after speaker in the dental industry. She’s one of my top financial go-to persons so...


May 29, 2019

2:10 Dental implants longevity, what we know now vs what we knew then.  Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode

 

16:30 Side conversation: If you’re wearing a tail are you in Portland? And if so, we tell you why you should travel with a...


Mar 25, 2019

Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid.

6:40 What is the most frequently heard...