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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Jul 27, 2020

Episode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. 

Resources mentioned in this...


Jul 2, 2020

This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you...


Jun 12, 2020

Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a 'recovering front desk person' and his therapy included training hundreds of other practices. He...


Jun 1, 2020

I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares:

  • her verbal skills should you decide to charge a fee
  • why you need a system for inventory expense tracking
  • her thoughts on if PPE fees are here-to-stay or just temporary charges

If you need more conversation...


May 19, 2020

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over:

  • What is staging and grading?
  • How do systemic issues like diabetes, heart disease and inflammation factor in...