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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Mar 4, 2019

5:00  Employee Ingredients List - What makes the ideal candidate?

8:00 Let’s focus on team building. How can they best work together?

14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill

20:22 Laura talks about other resources for the Doctor to understand what the front office is doing

24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have?

30:31 What numbers should you be tracking?

38:13: Why outsourcing benefits and eligibility saves money for today’s offices. It’s different than it was even 5 years ago.

42:40 Brief chat about trends that are coming and what dentists and managers should look out for.

45:45 AADOM and why it’s a big part of our industry

48:29 Dental Spouses this part is for you!


Links from Today’s Show

Laura’s Book -

Teresa’s Book - (use ‘newsletter’ for $3 off)

Rachel’s Book -

Kevin’s Book -

Rita’s Book -