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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Oct 3, 2019

After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications?

Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself?

Dayna then dives deep into health history forms and how we can sometimes screw it up. BUT she talks about how we can improve the process so that if your records are subpoenaed or reviewed you won’t feel like a bundle of nerves.

Towards the end we talk about intra-office communication and how that’s essential now. We’ve moved past Post-it notes!   


Dayna’s latest NEA webinar can be found here:

The episode from A Tale of Two Hygienists that discusses dental emergencies from an EMT point of view.

You can reach her via these channels:

Twitter: @mynovonee

Facebook: MyNovonee

Web: Novonee


Teresa’s Website- (sign up for my newsletter!)

Teresa’s Book - (use ‘newsletter’ for $3 off) 

Teresa is partly supported by Weave Communications and their Practice Growth Summit. Register for it and receive unlimited access to videos given by leading dental educators (CE too!). It’s not Weave stuff – it’s business stuff:

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