Apr 5, 2020
Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening!
We discussed:
- What she did and didn't do right when the virus affected her office,
- How she's going to preserve her relationships with referring offices,
- What will PPE look like post-COVID?
- What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record?
- What does 'last dentist' mean in malpractice suits?
- Beverly explains how she tricks out her templates to help her assistants keep track of everything.
We also chatted about being a leader to a team with regards to CE and motivation. She's got great advice for new managers. With staffing changes sure to come when offices reopen, I suspect we'll have more newbies after this all shakes out.
Resources:
- Beverly's Huddle Up! Morning Huddle FB group
- Join AADOM by April 15th for 1 free year
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FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.