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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Apr 5, 2020

Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening!

We discussed:

  • What she did and didn't do right when the virus affected her office,
  • How she's going to preserve her relationships with referring offices,
  • What will PPE look like post-COVID?
  • What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record?
  • What does 'last dentist' mean in malpractice suits?
  • Beverly explains how she tricks out her templates to help her assistants keep track of everything.

We also chatted about being a leader to a team with regards to CE and motivation. She's got great advice for new managers. With staffing changes sure to come when offices reopen, I suspect we'll have more newbies after this all shakes out.

Resources:

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Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)

Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

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FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.