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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Apr 5, 2020

Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening!

We discussed:

  • What she did and didn't do right when the virus affected her office,
  • How she's going to preserve her relationships with referring offices,
  • What will PPE look like post-COVID?
  • What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record?
  • What does 'last dentist' mean in malpractice suits?
  • Beverly explains how she tricks out her templates to help her assistants keep track of everything.

We also chatted about being a leader to a team with regards to CE and motivation. She's got great advice for new managers. With staffing changes sure to come when offices reopen, I suspect we'll have more newbies after this all shakes out.


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FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.