Preview Mode Links will not work in preview mode

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Jun 16, 2021

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away. 

Full show notes on the podcast home page!


  • “Done is better than perfect.”
  • “If you need to micromanage a person, you have the wrong person.” 
  • “Aptitude is great - we can teach that but attitude, that is essential.” 
  • “You can have the best people in the world, but you need systems.”
  • “30% of your marketing dollars are being wasted on people who cannot schedule during the day.”
  • “It’s not about you, it is about the office.” 
  • “If I can’t do it online, a lot of times it isn’t getting done.” 
  • “They brought themselves to the party, I just need to open the door and let them in.”
  • “I have never seen a front office where everything is done.” 

 Links from Episode: 

Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

  • Teresa’s Website- (sign up for my newsletter!)
  • Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 o