Preview Mode Links will not work in preview mode

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Jul 14, 2021

Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 

Full show notes on the podcast home page!


  • “When she went to sell her practice she ran her reports for probably the first time.”
  • “I think a lot of people had a lot of time off and used that time to clean up their ledgers.” 
  • “Your blog is something that everyone can learn from.” 
  • “If you don’t work the accounts receivable, you don’t get paid.”
  • “If you throw someone on the front line and they are not properly trained and onboarded, they will be overwhelmed, and you will lose them.” 
  • These scrubs are out of control! “Stop with the whale tail.” 
  • “It is too overwhelming to just sit them down in front of the computer and hand them the Dentrix manual.” 
  • “I like doing daily billing statements.” 

Links from Episode: 

Novonee | Dentrix Training | Education with Dayna Johnson

[BLOG] Your Dentrix ledgers need some spring cleaning

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

  • Teresa’s Website- (sign up for my newsletter!)
  • Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)