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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Dec 17, 2019

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about:

  • Patient trust is directly tied to financial honesty
  • How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems
  • Is there a place for DiSC or personality types in these conversations?
  • How does sticker shock play into this?
  • “Happy patients refer happy patients” – Angela’s motto has roots in her thousands of case presentation
  • CareCredit’s Payment Options Form (Payment Calculator) is a secret weapon
  • Build your team’s confidence!

 

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Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)

Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

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FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.