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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Dec 17, 2019

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about:

  • Patient trust is directly tied to financial honesty
  • How Lisa brought her treatment planning philosophy to...

Dec 11, 2019

The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! 

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Nov 21, 2019

Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. 

This is a story...

Nov 7, 2019

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues.

  1. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild....

Oct 17, 2019

I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net.

Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?)....