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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Jan 22, 2020

Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights:

  • How have patient conversations changed over the last 15 years?
  • How big of a part does fear play into patient decisions?
  • What clues does she look for in an interview? (free to you via email)
  • Why she’s on a campaign to bring ‘grace’ back into our offices
  • What are the red flags she finds in offices?
  • Her advice for new associates – it’s golden
  • What does one of her doctors do at the end of every day that shows leadership?

What about life outside of the operatory? Lois’s Speaking Consulting Network is a great start to your ‘out of the office’ career. What do you need to know about starting your own business and how scary is it? We talk about this!

Compliments of Lois:


  • Worksheet to measure your PPO numbers
  • Questions for your candidates.

Just email her for copies! Let her know you heard it here 😊


Keep an eye out for her new book High Impact Communication (Spring release)

Check out Speaking Consulting Network if you are looking to advance your dental career.

This year SCN is in Loveland, CO June 12-14. I’ve attended many meetings over the years – the networking is amazing.

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

Teresa’s Website- (sign up for my newsletter!)

Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)


FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.