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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

May 19, 2020

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over:

  • What is staging and grading?
  • How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage?
  • We talk about the answer for "is it once a perio, always a perio?" It's about risk.
  • How to incorporate this information into your claims and conversations.

The new guidelines can be found here:

Rachel's book Return on Hygiene is a necessary business book for any office that has a recare program (that's most of you!). Managers - this is required reading, in my opinion.

Find Rachel at and visit her Resource Page for complimentary downloads. 


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Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)