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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Mar 24, 2021

The post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful! 

Full show notes on the podcast home page!


  • “1 in 3 Americans is in collections at any time.” 
  • “The best way to fix your collections problem is to fix your insurance system problem.”
  • “People beat themselves up trying to get to 98% collections, but sometimes it isn’t possible. Some people just are not going to pay.” 
  • “They made more on unemployment than they did at her practice, why would they work?”
  • “You don't have to treat everyone to 100% health if it is going to bankrupt you - it doesn't make sense.” 
  • “Why are we always talking about insurance when that is only half of the market?”
  • “Expect the best, but plan for the worst.” 


Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! 

Click here for the Prepare Protect Prosper eBook


Andy’s Info


Website: Andy Cleveland’s Dental Practice Ninja Website


LinkedIn: Andy Grover Cleveland - Patient Accounts Receivable Specialist - Business Consultant 

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