Mar 24, 2021
The post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful!
Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/
Quotes
- “1 in 3 Americans is in collections at any time.”
- “The best way to fix your collections problem is to fix your insurance system problem.”
- “People beat themselves up trying to get to 98% collections, but sometimes it isn’t possible. Some people just are not going to pay.”
- “They made more on unemployment than they did at her practice, why would they work?”
- “You don't have to treat everyone to 100% health if it is going to bankrupt you - it doesn't make sense.”
- “Why are we always talking about insurance when that is only half of the market?”
- “Expect the best, but plan for the worst.”
-------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy!
Click here for the Prepare Protect Prosper eBook
Links
Andy’s Info
864-517-2233
Website: Andy Cleveland’s Dental Practice Ninja Website
Facebook: https://www.facebook.com/AccountsReceivableNinja
LinkedIn: Andy Grover Cleveland - Patient Accounts Receivable Specialist - Business Consultant
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
- Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
- Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations
http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)