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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

May 5, 2021

This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could keep this guilt at bay by focusing on immediate concerns. For my experienced managers, we’ll also talk about goal setting to avoid burnout. 


Part 2 will focus on techniques and how I used both a managerial log and calendar to stay on task. If you love the tactical part of your job then that episode will make you happy! 


Don’t forget to check out my other podcast Chew on This - A Dental Podcast! 



  • “Most new office managers are making it up as they go along, and adding job duties as they go.” 
  • “I wish there was a standardized way of onboarding a new office manager, one accepted protocol across all consultants.” 
  • “Assessments of employees is one of the first things I would do.”
  • “There are three things I look at: things that can get you sued;  things that can get you fined; and things that lose you money.” 
  • “Change comes with a price tag.”
  • “Sometimes slow and steady does indeed win the race.” 
  • “I would make sure my employee handbook has been reviewed by an attorney within the last year.”
  • “You always have to let people know the why and what is in it for them.” 
  • “Celebrate when you meet your goals, but don’t beat yourself up when you don’t. Figure out why you didn’t and keep improving.” 

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! 


Click here for the Prepare Protect Prosper eBook


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