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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Jun 12, 2020

Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a 'recovering front desk person' and his therapy included training hundreds of other practices. He...


Jun 1, 2020

I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares:

  • her verbal skills should you decide to charge a fee
  • why you need a system for inventory expense tracking
  • her thoughts on if PPE fees are here-to-stay or just temporary charges

If you need more conversation...


May 19, 2020

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over:

  • What is staging and grading?
  • How do systemic issues like diabetes, heart disease and inflammation factor in...


May 3, 2020

How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different...


Apr 16, 2020

Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold the office's cultural norms. Yes, it's hard but it's an essential responsibility for a manager.

What kind of dynamic comes out when you don't see your coworkers every day?...