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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office.

Mar 24, 2020

Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him the basics and FAQ about teledentistry. I covered:

  • What is 'teledentistry'? What do I need to get started?
  • The billing codes and the ADA's new guidance in this area
  • Why teledentistry should be part of your customer service arsenal

Other topics included retaining teams and how the staffing landscape is going to be different when this all settles. We hope it's helpful! 

UPDATE: A Delta representative reached out to let me know that D0170 and D0171 will not be mapped to D0140. 

Resources from the show:

Connect with Kevin on his IG page and at

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Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)


FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.