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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!"

Jul 2, 2020

This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! 

Geri drops advice on several topics such as:

  • What new managers can do to establish systems after all your systems are thrown out of whack. 
  • Are you a unicorn employee? If not, how do you find one and better yet, become one. 
  • What bold moves her clients are using
  • Why non-traditional meeting methods should stay (Zoom, chat etc)

She also recommends the book The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues by Patrick Lencioni. 

You can reach Geri via:


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